American Laser Hair Removal Scam Las Vegas

Here is a client that I found that went to American Laser Center.......

In November of 2006 I visited an American Laser Center, I wanted to find out what type of laser they use. The sales manager told me that they use the same laser all the other doctors and top spas use. I asked her if it was a light impulse or a real laser. She said it was a real laser and that it had waves that could remove all types of hair on all skin types. I was hesitant but she said don't worry this laser works on 99% of the people, if after three treatments you don't see results we will refund the money. She convinced me to buy a pre package deal 5, 400.00. I shaved everything thinking I'd be hair free including the blonde hair and peach fuzz. I knew laser hair removal worked because I had friends who had results. I Never thought I had to research the company because she said it was a big and successful one. I felt safe knowing that. However, that couldn't be farther from the truth.

The laser treatments didn't ever work. Half of the time it was completely broken., When it did work I would say "should I be feeling something?" The reply would be "It's working, just a new type of laser that doesn't hurt."

Once I realized that I wasn't getting results, I decided I wanted my refund. All the tech's agreed I deserved my money back. Every last one of them saw I was not responding. At the time the manager said"ALC has to see that you tried everything to get results." I did everything they said, and after two years the wellington office closed down. I had to go to a farther location.

Well, after three years of excuses and double passes, new software, new machines (that hurt like hell because the cooler was broken), real techs, real lasers and me constantly asking for a refund. I got feed up. So I confronted the clinic manager. My tech was already writing up a record of my treatments and responses. I should have never went to this manager, she stalled until it was too late. "They just stopped giving refunds, sorry." she said

To say that the manager at this office was condescending is a compliment. She spoke to me like I was the one that was wrong. She read all the letters I wrote to corporate HQ. She booked me on the wrong machines and did sneaky things. Acting like I was a small child, talking down to me. Then left me a voice mail saying she did all she could to help me, why would I insult her. WHY? She did everything she could to make my life a living hell.Even though, I asked for this refund in 2006, in January of 2009 they began to be more strict on their refunds. So, it didn't matter that every tech promised me "no worries." The new manager made sure to drag it out so I couldn't get my refund. The techs all felt horrible for me because they knew how bad I wanted it to work . The time and pain I endured for it was no fun, I am now minus the 6000.00.

I am so embarrassed, how could I fall for such a scam? I paid 6000.00 to be humiliated and abused. All I am left with is more of a problem then before (scars and darker hair).To top it off, the RM wants me to grow out all the hair (because she can't trust the word of her techs) After that there is no promise I will get my refund. Only three more treatments to see if the hair thins or causes patches. Um, are you a hair removal or hair reduction? Let your customers know.How can I grow out my hair? I am married, I see people everyday. So now I can't get help from anyone cause I am too embarrassed to make this public.

I think I've been through enough. Embarrassing photos, techs that made comments and burned me. Not to mention the lies.I never wanted my money back. I just wanted the hair removed like I was promised. She tells me you signed a contract. Yes, I did but it was under false pretenses.

Now, I just want to correct the damage that was done. So now they offer microderm abrasion for that? No thanks, do you blame me? I don't want another painful laser or anything from this company. It's so sad, really! Praying on people with low self esteems. Shame on you ALC.